Refunds and cancellation.

The 7 days free

Every plan starts with 7 days free. A card starts the trial. Cancel within the 7 days and you are not charged.

Cancelling

Cancel any time from Your plan in your account. Your plan stays active until the end of the period you’ve paid for, then stops. Nothing renews after that.

Going away

On a paid plan you can pause for a month from Your plan: we skip the next charge and stop new stories until you’re back. Your library stays open.

Refunds

Prices are in Australian dollars and include GST. Each month is paid at the start of the month.

If you cancel, you won’t be charged again, and you keep your plan until the end of the month you’ve paid for. We don’t refund the rest of a month you’ve already started because you’ve changed your mind.

When something goes wrong

Our service comes with guarantees that can’t be excluded under the Australian Consumer Law. If stories don’t arrive, can’t be read, or aren’t what we promised, tell us.

• If it’s a major problem, you can cancel and get a refund for the part of the month you couldn’t use, or keep your plan and get compensation for the drop in value.
• If it’s a smaller problem, we’ll fix it. If we can’t fix it within a reasonable time, you can cancel and get a refund for the unused part of the month.

Nothing on this page limits your rights under the Australian Consumer Law.

How refunds are paid

Refunds go back to the card you paid with, through Stripe. They usually take 5 to 10 business days to appear, depending on your bank.

Asking for a refund

Email hello@moonmothstories.com from the email address on your account and tell us what happened. We reply within one business day. More answers are on Help and contact.

Moon Moth Stories is run by Studio C85 Pty Ltd (ABN 35 679 609 039), Victoria, Australia.